Ordering & inquiry
An order starts as a request: a manager confirms availability and specification, issues an invoice in tenge, and once payment arrives we ship from the factory or partner warehouse in Kazakhstan.
Industrial equipment from many leading manufacturers — easy to find via search, categories or brand pages.
We help with selection, configuration and quantity — also from a technical brief.
You receive an official invoice with VAT details plus the accounting documents your bookkeeping needs.
How to order?
- 11. Pick the item
Find the item in the catalogue and add it to the cart. If you need a specific brand variant that isn't on the site, just message your manager.
- 22. Submit the request
In the cart click "Place order" and provide your company name, VAT ID (for B2B) and delivery address. You can pay online or request an invoice — we confirm in writing.
- 33. Confirm the specification
The manager replies the same or next business day, confirms availability with the manufacturer, agrees the configuration, voltage (230/400 V), options and shipping method.
- 44. Invoice & contract
We send an invoice in tenge and — on request — a supply contract. For repeat deliveries we sign a framework agreement.
- 55. Payment & shipping
After payment we reserve the goods at the factory or partner warehouse and ship to your address — or arrange pick-up at the manufacturer.
Frequently asked questions
Can a private person place an order?
We mainly serve business customers (companies, freelancers, public authorities). Private individuals can usually order too — the invoice is issued in your full name and paid by bank transfer.
What if the item is not on the site?
Send us the model number, brand and description — we will check the manufacturer's catalogue and place a request with the factory.
How fast is a request processed?
Usually within one business day. For machinery with configuration, agreeing on the specification may take 1–3 days.
Can I change or cancel an order?
Yes — as long as the invoice has not been paid and the goods have not yet been shipped. Message your manager and we will confirm the change in writing.
Do I need an account?
Yes. In closed B2B mode the catalogue is available only with an active account. Contact us if you don’t have access yet.
Ready to submit a request? Click “Send a request” — the manager will contact you today.