Warranty & service
Every product comes with the official manufacturer warranty of its brand. Genuine spare parts are sourced directly from the factory and are usually available in Kazakhstan within a few business days.
At least 24 months for business customers under German HGB; some manufacturers offer up to 60 months of factory warranty.
Sourced directly from the manufacturers of our brands — no grey market or re-imports.
We help with installation, commissioning and operator training.
What to do in case of a breakdown?
- 11. Contact your manager
Describe the issue and send photo/video of the machine, the nameplate with serial number and, if possible, a photo of the faulty part.
- 22. Diagnosis
We assess the symptoms remotely. If needed we arrange a service technician or an online diagnosis with the manufacturer.
- 33. Spare part or repair
Within warranty we supply genuine parts at the manufacturer’s cost. Out of warranty — by invoice; we confirm the price before ordering.
- 44. Confirmation & closure
After repair we issue a service report. The warranty is extended by the number of days the machine was out of service.
Common warranty & service questions
How long does spare-parts delivery take?
Parts kept in stock in Kazakhstan reach the customer within 1–5 business days. Components ordered from the factory take 1–4 weeks depending on the brand.
What is not covered by the warranty?
Wear parts, incorrect operation, missing maintenance, damage from voltage fluctuations without a stabiliser, mechanical damage after acceptance.
Do you offer commissioning?
Yes. In Kazakhstan either a manufacturer's service technician comes on-site or we run an online commissioning with recording — depending on the machine and location.
Do you train operators?
Yes. Training is delivered on-site or online; manuals come in German, additionally in English on request.
Where do I find the machine serial number?
On the nameplate (usually on the side or rear of the housing) and in the device passport supplied with the machine.
Do not wait if a breakdown happens — message the manager right away. The sooner we have the diagnosis, the faster you’re back to work.